# Red Stag Studio — Business Website Service Terms Version 10 · 3 October 2026 Supplier: **Robert Gloster, sole trader trading as Red Stag Studio**, 169 Newtown Meadows, Castletroy, Limerick, V94 9V62. Notice email: **rob@redstagstudio.ie**. These terms apply to customers buying a website for their business, trade or profession. The agreement comprises the customer-specific order summary, these versioned Service Terms and the enquiry-processing provisions and particulars incorporated where applicable. The order summary can appear in the email or checkout; a separate proposal PDF is not required. The customer-specific order states legal identity, selected concept, agreed scope/options, dates and billing arrangements. We preserve the exact terms version and order accepted. ## Website scope We will design and build a brochure website based on the selected concept, comprising **four main brochure pages and two basic SEO pages**. The final page names and subject matter are agreed in the project particulars. The two SEO pages cover genuine services or locations, with page titles, meta descriptions, sensible headings and basic indexing setup for the agreed pages. These are on-page measures, not an ongoing search campaign; ranking, traffic, leads and sales are not guaranteed. Necessary privacy/cookie pages are outside the six content pages. The website includes a contact form and a basic WhatsApp contact link. It does not include a customer CRM, CMS or customer editing dashboard. Routine changes are requested through Red Stag Studio. E-commerce, booking systems, customer accounts, bespoke integrations, automated chat and enquiry automation are outside the standard offer and are not promised by a brochure-tier upgrade. Higher brochure tiers increase agreed page capacity and monthly change time; their scope and price must be agreed before any upgrade. We can provide draft launch text and generated imagery where needed. The customer supplies their existing logo and genuine service photographs, confirms rights to supplied material, and signs off the text and imagery before launch. The included allowance is up to **1,500 words across the site and four generated images**, with one consolidated content review. Generated imagery is subject to customer approval and must not be presented as genuine staff, premises or completed work. Customer-supplied genuine photographs represent the actual business/team/work. Exclusive ownership of generated imagery or third-party materials is not promised. The initial build includes **two consolidated revision rounds**, submitted by one nominated approver, within the agreed concept and scope. A new design direction or further revision rounds are outside this build allowance and require an agreed change of scope/tier before work proceeds. ## Subscription, domain and hosting The subscription fee is **€59 per month before VAT**. There is no separate upfront build deposit, minimum subscription term, early-exit penalty or build-cost clawback. **Subscription Start Date** means the date in the accepted order when the first billed monthly subscription period begins. Subscription periods run according to the recorded recurring billing schedule. After checkout acceptance and confirmation that required content/access are ready, we agree the start dates. The first confirmed payment precedes the build and counts towards month one. Payment is arranged close to the agreed start, not materially ahead of it. If payment is received before the Subscription Start Date, it pays for the initial period recorded in the order and does not move the clock earlier. Any difference between payment, subscription and build dates must be explained in that order before signup. The target launch is **within ten working days of the agreed build start**, subject to timely feedback, third-party approvals and explicit written launch approval. Supplier-caused delays are handled under the delivery-remedies section, separately from customer delays. ### Ordinary cancellation The customer may cancel at any time, including before launch, by written notice to the supplier notice email in the order. Service ends **30 days after receipt of that notice**. Charges already due remain payable, but we bill only through the notice end, prorate the final period and refund advance payments for time beyond it. Cancellation before launch stops further new build/revision work; any already active hosting/support continues through the notice period. There is no hidden build charge or clawback. This ordinary notice process is distinct from the supplier-breach remedy below. ### Subscription fee protection and annual review The subscription fee before VAT is fixed for the first year from the Subscription Start Date. VAT that becomes legally chargeable is handled separately under the VAT clause. After the first year, the fee may be reviewed annually. An ordinary increase requires at least **60 days’ written notice**, cannot take effect during the protected first year and cannot apply retrospectively. There is no more than one ordinary increase in any twelve-month period. A customer may use the normal thirty-day cancellation process before an announced increase takes effect and retain the old subscription fee through the service end, plus legally chargeable VAT. If the customer gives written cancellation notice because of an underlying subscription-fee increase **during the sixty-day increase-notice window**, the existing fee applies through the ordinary thirty-day notice period, plus legally chargeable VAT. The customer receives the website source package and the business-use licence described below, and free release of domain control and available transfer credentials, **within thirty calendar days of receiving the cancellation notice and no later than hosting ends**. This applies even before eighteen qualifying service months have been completed. No separate basic-release or source-export charge applies. The domain deadline covers the release/control actions within Red Stag's power. Completion of a registrar transfer is subject to registrar/registry procedures and transfer locks; we identify any restriction and provide the available release route. A VAT-only increase does **not** grant this special early-source right. Ordinary cancellation, customer-owned domain/materials, enquiry-data rights and already-earned export rights remain available. A different package, additional scope or higher service tier takes effect only when separately agreed in writing. Increased workload or complexity does not by itself authorise an automatic upgrade or additional charge. ### Domain and managed hosting One available, standard-priced **.com or .ie** domain and managed hosting are included during the active subscription, and Red Stag handles ordinary included renewal. Premium-domain acquisition and renewal are excluded; other extensions and additional purchases require written approval of their costs before registration. The customer is the domain registrant/domain holder; Red Stag manages it on the customer's behalf. The actual registration and customer contact details must be verified before issue. Basic release/transfer-code assistance is free, independently of website-export eligibility or purchase of the €79 service, subject to identity checks and registrar/registry procedures. Ending hosting does not authorise deleting the domain. Optional assisted domain migration costs **€79 before VAT**, whenever requested. It covers coordinating one registrar/DNS move and checking existing website/email routing. New hosting setup, website migration and email migration are excluded. Registry/new-registrar charges are separate; this is Red Stag's service fee, not a compulsory registry or exit charge. At cancellation we provide the current expiry date and handover route, identifying when the customer or replacement provider takes responsibility for future renewal. Domain ownership/control remains separate from site-export rights. ### Fees and VAT Unless expressly stated otherwise in the accepted order, all agreed fees are exclusive of VAT. As at the date of these terms, Red Stag Studio is not VAT-registered, no VAT is charged on the services, and the website subscription amount payable is **€59 per month**. If VAT becomes legally chargeable on a supply under this agreement, including following compulsory or voluntary VAT registration, the customer must pay that VAT in addition to the agreed fee, at the applicable rate and in accordance with applicable VAT law. VAT charged will be shown on a valid VAT invoice. We will notify the customer in writing as soon as reasonably practicable of the effective date, applicable rate and revised amount payable, before the first affected payment where practicable. Subscription fee protection applies to the fee before VAT. A change in VAT legally chargeable is separate from an increase in our underlying fee and is not subject to the ordinary fee-change notice period. ## Small changes and support The service includes **up to 60 minutes of routine changes per monthly subscription period**. Unused time expires at period end and does not carry over. Examples are supplied text/image replacements, contact-detail changes and small edits to existing sections. Assessment, implementation, testing and publishing all count towards the hour. New functionality, integrations, substantial redesigns and new page projects are outside routine changes unless separately agreed. Added brochure capacity or continuing maintenance complexity requires an agreed higher monthly tier with written scope, allowance and price. There is no automatic upgrade, extra charge or hourly overage. We notify the customer of the estimated work/time position where a request would exceed the remaining allowance. A suitable small request can be deferred to the next month **by agreement**; we do not create an unlimited backlog or perform billable extras without approval. Corrections needed to meet our agreed initial delivery do not use this allowance. Support hours for response-time calculations are **Monday–Friday, 09:00–17:00 Europe/Dublin, excluding Irish public holidays**. Initial email response is within **two working days**; that is not a resolution deadline or a promise of continuously staffed support or round-the-clock monitoring. Broken sites/forms are prioritised within those hours; completion/recovery timing depends on the request or fault. Included care covers HTTPS, maintenance of the delivered site and preservation of a working source/assets version before changes are published. The monthly functional check verifies basic site availability, a form submission and receipt of a test enquiry at the agreed destination. This is not an uptime guarantee or security audit. Recovery uses a saved working version; no restoration deadline, round-the-clock support, unlimited telephone support or ongoing computer/email-account management is included. ## Four-year design refresh ### Qualifying service months — shared export/refresh definition A **qualifying service month** is a completed monthly subscription period for which the agreed subscription fee has been paid or satisfied by an agreed credit. The initial billed build period counts once completed. Paying future instalments in advance does not accelerate eligibility. An agreed billing pause freezes progress without erasing qualifying months already earned. A payment failure corrected within the existing **seven-day payment-remedy period after notification** does not reset progress. An unpaid period does not qualify until payment is resolved. Supplier-issued service credits do not erase otherwise qualifying service time. A partially completed final period is not a full qualifying month. After termination, passage of time creates no further qualifying months. Rights already earned are not reset by cancellation, a later pause, a refresh or a later payment dispute; ordinary debt remedies are separate. A new contract does not automatically aggregate unvested months from a terminated contract unless agreed in writing. ### Refresh A visual design refresh is included after **48 qualifying service months** for an active customer whose account is current. It stays within the agreed existing page/functionality limits and includes two consolidated revision rounds. There is no cash alternative or accumulation of unused refreshes. It does not start a new minimum term or reset earned export rights. The first eligibility period uses the subscription periods from the Subscription Start Date. The customer requests a refresh once eligible; content, approvals and a work slot are agreed before work begins. The next four-year refresh period starts when the refreshed site launches and requires a further 48 qualifying service months. ## Optional business email setup — €99 once, exclusive of VAT This optional one-time service covers **one domain, one chosen provider and up to three mailboxes**. It includes domain verification, necessary DNS records and a sending/receiving test. The customer chooses Microsoft 365 or Google Workspace, owns their provider account and pays the provider's recurring licences directly. These charges are separate from the website subscription and the €99 setup fee. Historical email migration, device configuration and ongoing IT support are **not offered as part of this service or as website-tier upgrades**. Setup can use a new or existing customer-owned provider account where suitable admin access is supplied; repairing an old setup is not included. ## Optional logo — €49 once, exclusive of VAT A logo can be provided for **€49 once**, comprising **three initial concepts** followed by **two consolidated revision rounds on one chosen concept**. The selected logo is supplied as web-ready **PNG files with transparent and solid backgrounds**. The separately paid logo is available to the customer once paid, independent of website-export eligibility. This is not a vector-file, full brand identity, print-stationery or unlimited concept service. ## Optional-service payment and cancellation The €49 logo, €99 email setup and requested €79 domain assistance are paid before their work begins, with VAT added where legally applicable. If cancelled before work starts, the relevant fee is refunded in full. If Red Stag cannot complete an optional service, its undelivered portion is refunded. Provider subscriptions remain the customer's responsibility. The following VAT-exclusive completed-stage values apply, totalling each optional-service price. The accepted order records the selected service and agreed deliverables before work starts. - **Logo (€49):** delivery of three initial concepts, €25; selected-concept revision rounds and final PNG delivery, €24. - **Email setup (€99):** agreed provider-account, domain-verification and DNS readiness, €49; agreed up-to-three mailboxes and send/receive tests, €50. - **Assisted domain move (€79):** customer-authorised coordination and initiation, €39; completed move and existing routing checks, €40. Only completed deliverable stages are retained if the optional service ends early. An unfinished or partially completed stage is refunded in full; no undisclosed hourly deduction applies. These domain stages cover optional assistance beyond the free basic domain release. Provider subscriptions remain the customer's responsibility. These prices are available only with the managed website service and its related offboarding. They are not a standalone logo, email-setup or migration offer; standalone work requires a separate scope, price and terms. ### Refund timing Red Stag will issue and fund contractual refunds within **fourteen calendar days** of the cancellation, termination or other event establishing the refund entitlement, or sooner where an applicable legal or payment-provider requirement applies. We confirm the refund amount and submission to the customer. The customer's bank or payment provider may take additional processing time before the credit appears; that external time is separate from our deadline. A pending refund caused by insufficient Red Stag funds does not count as external bank processing. We follow up failed or delayed refunds and arrange an appropriate alternative if needed. ## Responsibilities, launch approval and non-delivery The customer supplies accurate business/service information, contact details, required access and approval of the final text, imagery and design. Required content/access must be ready before the agreed build start. Explicit written approval is required before launch; silence is not approval. For each required response, we identify the requested decision/material and ask for feedback within **five working days**. If it is missing, we send a reminder specifying what remains outstanding and the relevant dates. After **14 days without the required response**, we notify the customer that the build is paused, why, the launch-date consequence and whether billing continues. Billing continues unless a pause is expressly agreed in writing; a billing pause records its start, review/resumption arrangements and the effect on billing/qualifying months. Restart uses the next available slot. Red Stag-caused delay is **not** customer delay and does not invoke that customer-delay rule. Corrections required to deliver the agreed initial scope do not consume the monthly changes allowance. ### Supplier-caused launch delay If launch is delayed beyond the agreed target solely because of Red Stag, the customer receives a proportionate credit of the VAT-exclusive subscription fee for each calendar day attributable to that delay until the agreed website is ready to launch. Daily proration uses the fee and calendar-day length of the affected subscription period. Days awaiting customer materials/feedback/launch approval or third-party dependencies are not treated as Red Stag-caused delay. We record the affected dates and credit calculation. If that supplier-caused delay continues **twenty working days beyond the agreed target launch date**, the customer may terminate immediately by written notice, without an additional ordinary cancellation period. Website subscription payments collected for the undelivered, unlaunched build are refunded. Any earlier delay credits form part of that reconciliation and do not stack on top of a full refund of the same payments. This objective delay remedy does not remove the separate material-failure remedy below. ### Uncured material supplier failure If Red Stag materially fails to deliver the agreed website, the customer may give written notice identifying the failure and allow **ten working days** for resolution. If unresolved at the end of that period, the customer may terminate immediately for that failure by written notice; no further ordinary thirty-day cancellation period applies. Where Red Stag's failure prevents launch, website subscription payments collected for the undelivered build are refunded. This is not the customer's sole remedy. A customer terminating for that uncured material supplier failure receives the source of the website as it then exists and the corresponding business-use licence even before eighteen qualifying service months, following the secure-export process below. Customer domain rights remain separate. The export does not require Red Stag to complete additional or unfinished work after termination. Contractual refunds follow the fourteen-calendar-day issue/funding deadline and separate external processing time set out above. ## Enquiry privacy The basic form sends name, email, optional phone and message to one agreed customer inbox, without uploads or sensitive-data questionnaires. There is no customer CRM, separate enquiry database, analytics or advertising tracking by default. Optional analytics requires separate written agreement and appropriate consent handling. Where Red Stag handles visitor enquiries on the customer's documented instructions, the customer is controller and Red Stag is processor for that activity. The enquiry-processing appendix below and the customer-specific processing particulars identified in the accepted order govern the actual processing, approved providers, locations/transfers, security, retention, rights-request/incident assistance, audits and end-of-service return/deletion. Actual-processing particulars must be completed against the agreed deployment and supplied before acceptance; they may be included within the order summary rather than a separate PDF. At the end of the processing service, we follow the customer's documented return/delete choice. Where return is chosen, we securely return any additional enquiry data still held on the customer's behalf **within fourteen calendar days after the processing service ends**. We delete studio temporary working/export copies **within thirty calendar days after that end**, subject to legally required retention. We identify and capture available client-specific records at offboarding before automatic expiry; this does not create a new enquiry database or promise reconstruction of expired messages. The customer's own inbox remains under its control. Provider-held records and backups follow the verified deletion, isolation/access-restriction and expiry procedures recorded in the processing schedule; these are separate from the studio working-copy deadline. Actual delivery format, access and provider procedures must be verified before issue. Return/deletion of customer enquiry data is independent of the eighteen-month website-export threshold and the €79 migration service. Enquiry/log/backup retention is separate from the thirty-day source-code recovery archive. The customer's inbox has its own retention; no instant deletion from every backup is promised. ## Ownership and handover This is a managed website subscription rather than an outright website purchase at signup. Ordinary website-export rights are earned after **eighteen completed qualifying service months**, using the shared definition above. Paying the eighteenth instalment before its period completes does not by itself vest the right. Early cancellation does not create eligibility by waiting. Customer-supplied materials remain theirs; approved reusable business copy may be reused, and the separately purchased paid logo is delivered independently of that condition. Generated imagery and third-party components are not promised with exclusive copyright ownership. ### Export contents and licence The export includes site-specific source, relevant content/assets, dependency/package information and basic build/deployment instructions. It includes the Red Stag components needed to use the delivered site under the licence below. It excludes shared platform accounts/credentials, internal production systems, other clients' information and non-transferable third-party services. The handover identifies service dependencies, replacement configuration and any additional third-party costs. A source export alone does not preserve hosted forms or paid integrations; the customer/replacement provider arranges the necessary replacement services. Basic instructions are included; implementation of a new hosting service is not silently included. Once ordinary export rights are earned, or an express early-export exception in these terms applies, Red Stag grants the customer a **perpetual, non-exclusive, royalty-free licence** to use, copy, host and modify the exported website for its business, including through a replacement developer or hosting provider. Third-party materials remain subject to their applicable licences. Red Stag retains underlying intellectual property in reusable components; the licence permits their use within the exported website, not separate commercial resale. ### Handover and recovery archive For a customer eligible under the ordinary eighteen-month rule or an express early-export exception, Red Stag will arrange a **secure export proactively, within five working days after hosting ends**, without requiring a further export request. While service is active, an earned export remains available within five working days of an agreed request. An earlier deadline expressly required by the price-increase or supplier-convenience exit rules takes precedence. After hosting ends, we keep a recovery archive for **30 days** and notify the customer before deletion. Deleting the archive does not extinguish a licence already granted or remove earned eligibility. It does not promise indefinite access to files no longer held or require reconstruction after notified deletion. Enquiry data follows the processing appendix and agreed customer-specific particulars. ### Supplier convenience termination If Red Stag chooses to terminate for its own convenience rather than because of customer breach, it gives **thirty calendar days' written notice**. Before hosting ends, the customer receives a secure export of the website as it then exists and the corresponding business-use licence, without needing eighteen qualifying service months. Basic domain release is free. This does not require Red Stag to complete unfinished or additional work after termination. Service is billed only through the notice end. The final period is prorated and unused prepaid service is refunded. Refunds follow the refund-timing section above. This safeguard does not grant a general assignment or novation right. The customer-owned domain remains separate. Its release does not depend on website-export eligibility or an optional migration purchase. ## Missed payments If a payment fails, we notify the customer promptly and allow seven days to resolve it. A further written warning is given before hosting/support may be suspended after fourteen days overdue. Domain ownership and separately paid Microsoft 365/Google Workspace services remain separate. Site files are preserved under the applicable service/archive policy. Suspension does not make future subscription months immediately payable. ## Liability Subject to the exceptions below, Red Stag Studio's aggregate liability for ordinary contractual claims arising from the affected website service under this agreement is limited to an amount equivalent to **twelve months of the VAT-exclusive subscription fee** applicable to that service when the event giving rise to the claim occurred. At the €59 monthly fee, that amount is **€708**. It is a cap on related claims in aggregate, not a separate allowance for every claim. To the extent permitted by law, Red Stag Studio is not liable for indirect or consequential business losses arising from the service. The website does not carry a guarantee of search ranking, enquiries or business revenue. The cap and loss exclusion do **not** reduce the express refund obligations in this agreement, and do not exclude or limit any liability that cannot lawfully be excluded or limited. They do not make the stated delivery remedy the customer's sole remedy. Nothing in this section removes our obligation to perform the agreed service with appropriate skill and care. ## Document precedence An expressly agreed special condition recorded in the accepted order overrides these standard commercial terms only on the subject it identifies. The enquiry-processing appendix and identified customer-specific particulars govern personal-data processing. The customer-specific order summary may be supplied in the concept email or checkout, rather than as a separate proposal document. It identifies the customer, selected concept, agreed package and extras, dates and recurring billing arrangements. General promotional email wording does not override that order summary, these terms or the incorporated enquiry-processing particulars. All incorporated documents are supplied before acceptance/payment and retained in their exact accepted versions; a mutable link alone is insufficient. ## Electronic acceptance and contract formation The agreement consists of the identified order summary, these Service Terms including the enquiry-processing appendix, and any expressly incorporated customer-specific particulars. It is formed when the customer accepts those documents through our checkout and the first subscription payment is successfully confirmed. **No separate signature is required.** We provide electronic confirmation and copies of the exact accepted documents. The build begins on the agreed start date, subject to the content and access requirements stated in the order summary. The accepting person declares that they are authorised to act for the legal customer named in the order and authorises its stated recurring payments. This declaration does not independently verify authority. A pending or failed payment does not activate the agreement. The first subscription period, payment confirmation and agreed build start are distinct; the order must state their dates/rules and explain any differences before checkout. Ordinary renewals do not require fresh acceptance or replace the original document record. Explicit written launch approval and written agreement to changes of scope remain required. The Privacy Policy is a separate notice; checkout agreement is not marketing consent. ## Appendix: Enquiry processing This appendix applies where we process website visitor enquiries on your behalf. The customer identified in the order summary is the controller; Robert Gloster trading as Red Stag Studio is the processor. It forms part of these terms. The order’s processing particulars identify the agreed form and inbox, actual providers and authorised subprocessors, data fields, locations and transfer arrangements, access/security measures, retention/backup cycles, incident contacts and the return/deletion method. Those particulars are supplied before acceptance; no unlisted provider is automatically authorised. ### Subject matter, duration, nature and purpose Subject matter: operation and support of the customer's basic website enquiry route to one agreed inbox. Operations: receiving, validating, transmitting and delivering enquiries, limited error diagnosis, monthly functional testing, and return/deletion under the documented instructions. No customer CRM ingestion, separate enquiry database, marketing reuse or model training is authorised by this appendix. Duration: active instructed service, followed by the verified return/deletion and provider backup cycles recorded in the customer-specific processing particulars. These are not automatically the thirty-day source-code archive period. Data subjects: website enquirers and individuals named in their messages. The basic agreed fields are name, email, optional phone and message. The customer-specific processing particulars identify any service/preferred-contact fields, network/delivery metadata or other data actually processed. Uploads and intentional sensitive-data questionnaires are excluded; free-text messages may nevertheless contain unexpected personal information and must receive appropriate protection. The customer determines enquiry purposes, the destination and documented lawful instructions, maintains an appropriate visitor privacy notice and addresses its inbox retention/access. Red Stag retains its own processor duties; they are not shifted to the customer by a blanket disclaimer. ### Documented instructions and confidentiality Red Stag processes personal data only on the customer's documented instructions, including instructions about international transfers, unless applicable law requires otherwise. Where law requires processing, Red Stag informs the customer before processing unless the law prohibits that notice. Red Stag immediately informs the customer if, in its opinion, an instruction infringes applicable data-protection law. Persons authorised to access the data must be bound by confidentiality or an appropriate statutory obligation. Access is limited to their role and removed when no longer needed. Data is not used for Red Stag's own marketing or unrelated purposes. ### Security of processing Red Stag implements appropriate technical and organisational measures under Article 32, taking account of processing risk. The measures identified in the customer-specific processing particulars cover access control, confidential credentials, protected transmission/storage, minimised logging, separation of clients, incident handling, resilience/recovery and verification of safeguards. The particulars identify the measures applicable to the actual deployment. ### Subprocessors and international transfers The customer gives prior specific written authorisation only for subprocessors and their purposes listed in the completed customer-specific processing particulars. Red Stag seeks written authorisation before appointing a new or replacement subprocessor for this processing; no unlisted provider is deemed approved. Any later general-authorisation arrangement must expressly provide advance notice and an opportunity to object before a change. Red Stag imposes equivalent relevant data-protection obligations by written contract on each subprocessor and remains responsible to the customer for its performance of those obligations. Red Stag makes applicable information available to the customer. Processing/transfers outside the EEA occur only on documented instructions with the applicable lawful safeguards. The customer-specific processing particulars record actual locations, roles, contracts and mechanisms, not an assumption that EU email routing means EU storage. ### Assistance and incidents Taking account of the nature of processing, Red Stag provides appropriate assistance with data-subject requests and the customer's obligations concerning security, personal-data breach notifications, impact assessments and prior consultation. Requests received directly are referred promptly to the customer unless otherwise lawfully instructed. Red Stag notifies the customer without undue delay after becoming aware of a personal-data breach affecting this processing, supplies available information about its nature, affected subjects/records, likely consequences and measures taken/proposed, and provides updates as information becomes available. The statutory notification assessment remains with the relevant responsible party; any applicable statutory deadlines continue to apply. ### Compliance information and audits Red Stag makes available the information necessary to demonstrate compliance with Article 28 and allows for and contributes to audits, including inspections, by the customer or its mandated auditor. Practical arrangements must protect other clients' data and confidentiality without negating these rights. No undisclosed audit charge or broad indemnity applies. ### End of processing: return and deletion At the customer's documented choice, Red Stag returns or deletes the personal data processed on its behalf after the end of the processing service and deletes remaining copies unless law requires retention. Where return is chosen, Red Stag securely returns any additional enquiry data still held on the customer's behalf **within fourteen calendar days after the processing service ends**. Red Stag deletes studio temporary working/export copies **within thirty calendar days after that end**, subject to legally required retention. At offboarding, Red Stag identifies and captures available client-specific records before automatic expiry, records the customer's choice and verifies secure return or deletion. This does not promise reconstruction of historical data already expired or authorise creating a separate enquiry database. The agreed method, usable export format, actual provider actions and lawful exceptions are recorded in the customer-specific processing particulars before issue. Provider-held records and backups follow verified deletion/isolation/access-restriction and expiry procedures, separately from the studio working-copy deadline. This right is independent of website-export eligibility, the optional migration service and payment disputes. Data already delivered to the customer's own inbox is managed under that customer's/provider's separate arrangements. Where backups cannot be selectively erased immediately, the verified isolation, access restriction and expiry procedures must be recorded; do not promise instant erasure across every backup. Stopping one client service does not necessarily close a shared studio provider account. The procedure must isolate the client's available data and perform the actual permissible return/deletion steps. Retention of required contract/financial evidence is separate and does not authorise indefinite retention of enquiry bodies.